Our Most Frequently Asked Questions and Policies
- Ticket Times
Why do I need to arrive at a certain time?
We ask that you arrive 5 minutes prior to your scheduled start time to allow time for the check-in process.
Note for large groups: If your entire group has not checked-in at the ticket start time, you will all be rescheduled as a courtesy to others who purchased the same start time.
- Ticket Ages
Does everyone need a ticket to enter?
We work hard to make sure there is plenty of fun, smiles and memories for all ages. Therefore, payment is required for every visitor that is age 2 or older who enters the property.
- Pets
Can I bring my dog?
Even though we love love love animals, we can not allow visitors to bring their pets onto the farm for the safety of others and the safety of our alpaca herd. (This also means that you can not leave your dog in your car while you are here.)
- Smoking
Is smoking allowed at the farm?
Smoking of any kind (including vaping and marijuana) is prohibited at the farm.
- Food
Is there food at the farm?
For your convenience, we now have food and drinks available for purchase at the farm at certain times.
You are welcome to bring your own food to eat at your vehicle but we no longer allow outside food to be brought into the farm area. As always, alcohol is prohibited on the property.
- Weather policy
Does the farm close if it rains?
Since Alpaca Acres is a real working farm and all activities are completely outdoors, the entire farm will close (including the store). All farm guests will be required to leave the farm. Unfortunately, refunds will not be issued for inclement weather.
- Discounts
Do you offer discounts?
Absolutely! We offer promotional codes in a variety of locations. We also offer promos occasionally on our social media pages or on the header of our website.
If you have a promo code, just enter it when you click on the blue line that says “promotional code” when you are purchasing an online ticket! (some exclusions apply)
We also proudly offer a military discount when reserved by phone or paid at the gate and show valid military id prior to payment.
Please note: Refunds for discounts can not be given after an order has been paid for. Let us know if you need assistance in applying a discount; we’re happy to help!
- Appointments Required
What’s the best time to stop by?
Since Alpaca Acres is a real working farm, we are open for visitors by appointment only…
You can schedule an appointment:
- Buy a ticket online (best option)
- Call 570-851-8913
- Exploring the farm
Can we explore the farm?
While we love sharing our family farm with visitors, we do ask that you remain in the attractions area and store. Alpacas are part of our family and we ask that you please do not visit them without a farm guide. Entering neighboring properties, animal pastures, barns or other buildings on the property are strictly prohibited. Do not touch farm equipment. Do not open gates, climb on, over or under fences, gates or barriers.
- Alpaca Visits
What are the rules for alpaca visits?
Please note: Alpaca visits are available ONLY at scheduled times.
Parents/Guardians please ensure that your children know and follow rules at all times.
- Alpaca visits are only allowed when accompanied by farm staff
- Do not open gates, climb on, over or under fences, gates or barriers. Never enter pastures
- Do not feed animals anything other than the grain we provide. No food/drink around animals please
- Move slowly, talk softly and be gentle when petting the animals
- Hand washing is required after visiting animals, even if sanitizer was used. Do not touch your mouth or face until you’ve washed your hands
- Take care not to drop pacifiers, sippy cups and baby bottles
- People at high risk for serious infections, children less than 5 years old, the elderly, pregnant women, and people with compromised immune systems should approach animals with extreme care
- Remember, animals are sensitive to smell and therefore, may not want to visit or eat from hands with strong smells of lotions, soaps and sprays.
- Payment Types
What forms of payment are accepted?
The farm store accepts Cash and Credit Cards that have a chip.
- Photography Policy
What is your photography policy?
(1) Entrance to property constitutes permission for management to photograph or video anyone while on the premise and to use photos or videos taken on property for any lawful purpose without written permission or compensation to the individual.
(2) Visitors are encouraged to take plenty of photos of their farm fun! Feel free to share them and don’t forget to tag us on social #AlpacaAcresMaryland #SmilesMemoriesTraditions
(3) No drones allowed on property
(4) Professional photographers are required to schedule sessions in advance. - Restrooms
Are there restrooms on the property?
Alpaca Acres is a real farm that offers a completely outdoor experience including outdoor handwashing sink and portable restroom (“port-o-potty”). There are no indoor restrooms available.
- Weather/Apparel
What should we wear?
Alpaca Acres is an actual farm so be prepared for a completely outdoor experience. Dress according to the weather and be prepared to get dirty. You’ll want to wear closed-toe shoes and keep in mind that you will be walking on dirt, gravel and grass with some rolling hills and unpaved, uneven surfaces. Keep in mind that socks are required for jump pad use.
- Attractions
What attractions will be available for my visit?
We do our best to offer as much family-friendly fun as we can. However, some attractions may not be available at all times due to weather or repair and some attractions are seasonal. Alpaca Visits and The Alpaca Express are only available at scheduled times. Feel free to call ahead to check attraction availability.
- Safety
Is there anything else I should know?
Parents/guardians are responsible for ensuring that children know and follow farm rules. For their own safety, please keep young children in eyesight and arms reach at all times.
Should you have an incident or concern while on property please notify a staff member immediately. An incident report must be completed prior to leaving the farm.
Anyone not abiding by rules and policies, both written or verbal, may be asked to leave without refund. Policies subject to change without notice.
- Assumption of Risk
AGREEMENT, WAIVERS AND RELEASE OF LIABILITY:
By entering the farm visitors acknowledge that Alpaca Acres Farm and Fun (also referred to as “Alpaca Acres” or “Farm”) is a real working farm as well as an agritourism venue, and as such, visitors understand and agree that there are INHERENT RISKS associated with entry including, but not limited to bodily injury, physical harm and possibly death. “Inherent risks” may include: the natural tendency of any animal to behave in ways that may result in injury or death to persons and/or damage to personal property; a farm and its animals can carry diseases (proper hand washing is required immediately after contact); the risk of coming into contact with natural elements including, but not limited to, wild animals, snakes, bees, insects and poisonous plants; farm surfaces are uneven and exposed to the elements of nature (and as such caution should be used at all times); fenced areas and out of bounds areas may be dangerous (and should never be entered); farm equipment, campfires and campfire rings are dangerous (and should not be touched); farm attractions and activities can be dangerous (and should be used only as instructed); limited availability of emergency medical care; the potential of others to act in a negligent manner that may contribute to injury to others. Entering farm property is done so voluntarily and ENTIRELY AT YOUR OWN RISK and by entering the property, each person, on behalf of themselves, their family members, their heirs, personal representatives or assigns, do so willingly and without duress ASSUME FULL RESPONSIBILITY AND ACCEPT ALL RISKS ASSOCIATED WITH ENTRY FOR THEMSELVES AND ANY MINOR CHILDREN IN THEIR CARE including, but not limited to, injury, death, property damage or loss of any kind, whether caused by the ordinary negligence of farm or otherwise, AND WAIVE AND RELINQUISH ANY AND ALL RIGHTS TO SEEK RECOVERY OF DAMAGES FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER CAUSE OF ACTION, KNOWN OR UNKNOWN, WHICH MAY ARISE FROM ENTRY AND FOREVER RELEASE ALPACA ACRES OWNERS, SUCCESSORS AND ASSISGNS FROM ANY AND ALL LIABILITY, CLAIMS, DEMANDS, AND ACTIONS REGARDLESS OF WHETHER ANY CLAIM IS CAUSED BY THE ORDINARY NEGLIGENCE OF THE FARM.
It is also understood that entrance to the property constitutes PERMISSION FOR MANAGEMENT TO PHOTOGRAPH OR VIDEO anyone on premise and to use any photos or videos taken on property for any lawful unrestricted purpose without further notice, permission or compensation to the individuals or guardians.