FAQ’s

Why do I need to arrive at a certain time?

There are two reasons why Alpaca Acres uses “timed-entry”. One is to help provide each guest with an easy and pleasant check-in experience. The other is because some farm visits and some events begin with a guided group walk to visit the alpacas at that specific start time.

Plan to arrive 5 minutes prior to your scheduled start time to allow time for the check-in process so events can begin at the scheduled time. There is no need to arrive too early since we wont begin your group until your ticket start time.

PLEASE NOTE:  As a courtesy to others who purchased the same start time, we must reschedule your entire group if everyone has not checked-in by the ticket start time. (We cannot scan in/admit tickets until everyone in your ticket order has arrived.)

What’s the best time to stop by?

Since Alpaca Acres is a real working farm, we are open for visitors by appointment only; which means you’ll need to pre-purchase tickets. There are 2 ways to schedule an appointment:

• Buy a ticket online (best option)
• Call 570-851-8913

NOTES:  (1) Online Ticket sales end 1/2 hr prior to start time. (2) If you choose to call, keep in mind that we may be in the alpaca field tending the animals or assisting other farm guests. If you leave a message and number, we will call you back; however, it may not be right away. For this reason, we recommend booking online.

Does everyone need a ticket to enter?

We work hard to make sure there is plenty of fun, smiles and memories for all ages- from tiny tots to giddy grandmas!  Therefore, payment is required for every visitor that is age 2 or older who enters the property regardless of participation.

Pre-purchase your tickets online. Keep in mind that online ticket sales end 1/2 hour prior to the ticket start time.

How do I use the promo code?

First, visit our website and select the ticket that you want to purchase. Then, click on the blue line that says “promotional code” and enter it there.

PLEASE NOTE: Refunds for discounts cannot be given after an order has been paid for. Let us know if you need assistance in applying a discount; we’re happy to help!

What attractions will be available for my visit?

We do our best to offer as much family-friendly fun as we can. However, some attractions may not be available at all times due to weather or repair and some attractions are seasonal. Alpaca Visits and The Alpaca Express are only available at scheduled times. Feel free to call ahead to check attraction availability.

It is also important to note that Alpaca Visits are not included in each ticket type and Educational Alpaca Visits are not the same as Meet and Greet Alpaca Visits.

What are the rules for alpaca visits?

Parents/Guardians please ensure that your children know and follow farm rules at all times.

• Alpaca visits are available ONLY at scheduled times and are not included with each ticket type
  
• Alpaca visits are only allowed when accompanied by farm staff 
• You can NOT bring food of any kind to the alpaca visit for safety reasons
• Do not open gates, climb on, over or under fences, gates or barriers. Never enter pastures
• Do not feed animals anything other than the grain we provide
• Move slowly, talk softly and be gentle when petting the animals
• Hand washing is required after visiting animals, even if sanitizer was used. Do not touch your mouth or face until you’ve washed your hands
• Take care not to drop pacifiers, sippy cups and baby bottles
• People at high risk for serious infections, children less than 5 years old, the elderly, pregnant women, and people with compromised immune systems should approach animals with extreme care
• Remember, animals are sensitive to smell and therefore, may not want to visit or eat from hands with strong smells of lotions, soaps and sprays

It is also important to note that Educational Alpaca Visits are not the same as Meet and Greet Alpaca Visits.

Can we explore the farm?

While we love sharing our family farm with visitors, we do ask that you remain in the attractions area. Alpacas are part of our family and we ask that you please do not visit them without a farm guide. Entering neighboring properties, animal pastures, barns or other buildings on the property are strictly prohibited. Do not touch farm equipment. Do not open gates, climb on, over or under fences, gates or barriers.

Can I bring my dog?

Even though we love love love animals, we cannot allow visitors to bring their pets onto the farm for the safety of others and the safety of our alpaca herd.

PLEASE NOTE: This also means you cannot leave pets in your vehicle per Maryland law.

Is smoking allowed at the farm?

Smoking of any kind (including vaping and marijuana) is prohibited at the farm.

Is there food at the farm?

We do have food and drinks available for purchase at the farm most days; therefore, we do not allow picnics or outside food to be brought into the farm.

(You are welcome to bring your own food to eat at your vehicle in the parking lot)  As always, alcohol is prohibited anywhere on the property.

Are there restrooms on the property?

Alpaca Acres is a real farm that offers a completely outdoor experience including outdoor handwashing sink and portable restroom (“port-o-potty”). There are no indoor restrooms available.

Does the farm close if it rains?

Since all of our activities are completely outdoors, the entire farm will close if we feel the weather will prevent a safe or happy experience.  If the farm closes activities due to weather, the farm store will also close and all farm guests will be required to leave the farm. Unfortunately, refunds will not be issued for inclement weather.

What is your photography policy?

(1) Entrance to property constitutes permission for management to photograph or video anyone while on the premise and to use photos or videos taken on property for any lawful purpose without written permission or compensation to the individual.
(2) Visitors are encouraged to take plenty of photos of their farm fun! Feel free to share them and don’t forget to tag us on social #AlpacaAcresMaryland #SmilesMemoriesTraditions
(3) No drones allowed on property
(4) Professional photographers are required to schedule sessions in advance.

What forms of payment are accepted?

The farm store accepts Cash and Credit Cards that have a chip. (We can not accept Credit Cards without a chip- such as gift cards.)

What should we wear?

Alpaca Acres is an actual farm so be prepared for a completely outdoor experience. Dress according to the weather and be prepared to get dirty. You’ll want to wear closed-toe shoes and keep in mind that you will be walking on dirt, gravel and grass with some rolling hills and unpaved, uneven surfaces. Keep in mind that socks are required for jump pad use.

Is there anything else I should know?

Parents/guardians are responsible for ensuring that children know and follow farm rules. For their own safety, please keep young children in eyesight and arms reach at all times.

Should you have an incident or concern while on property please notify a staff member immediately. An incident report must be completed prior to leaving the farm.

Anyone not abiding by rules and policies, both written or verbal, may be asked to leave without refund. Policies subject to change without notice.

AGREEMENT, WAIVERS AND RELEASE OF LIABILITY:   

By entering the farm visitors acknowledge that Alpaca Acres Farm and Fun (also referred to as “Alpaca Acres” or “Farm”) is a real working farm as well as an agritourism venue, and as such, visitors understand and agree that there are INHERENT RISKS associated with entry including, but not limited to bodily injury, physical harm and possibly death. “Inherent risks” may include:  the natural tendency of any animal to behave in ways that may result in injury or death to persons and/or damage to personal property; a farm and its animals can carry diseases (proper hand washing is required immediately after contact); the risk of coming into contact with natural elements including, but not limited to, wild animals, snakes, bees, insects and poisonous plants; farm surfaces are uneven and exposed to the elements of nature (and as such caution should be used at all times); fenced areas and out of bounds areas may be dangerous (and should never be entered); farm equipment, campfires and campfire rings are dangerous (and should not be touched); farm attractions and activities can be dangerous (and should be used only as instructed); limited availability of emergency medical care; the potential of others to act in a negligent manner that may contribute to injury to others.  Entering farm property is done so voluntarily and ENTIRELY AT YOUR OWN RISK and by entering the property, each person, on behalf of themselves, their family members, their heirs, personal representatives or assigns, do so willingly and without duress ASSUME FULL RESPONSIBILITY AND ACCEPT ALL RISKS ASSOCIATED WITH ENTRY FOR THEMSELVES AND ANY MINOR CHILDREN IN THEIR CARE including, but not limited to, injury, death, property damage or loss of any kind, whether caused by the ordinary negligence of farm or otherwise, AND WAIVE AND RELINQUISH ANY AND ALL RIGHTS TO SEEK RECOVERY OF DAMAGES FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER CAUSE OF ACTION, KNOWN OR UNKNOWN, WHICH MAY ARISE FROM ENTRY AND FOREVER RELEASE ALPACA ACRES OWNERS, SUCCESSORS AND ASSISGNS FROM ANY AND ALL LIABILITY, CLAIMS, DEMANDS, AND ACTIONS REGARDLESS OF WHETHER ANY CLAIM IS CAUSED BY THE ORDINARY NEGLIGENCE OF THE FARM.  

It is also understood that entrance to the property constitutes PERMISSION FOR MANAGEMENT TO PHOTOGRAPH OR VIDEO anyone on premise and to use any photos or videos taken on property for any lawful unrestricted purpose without further notice, permission or compensation to the individuals or guardians.